This property is, almost by default, the frontrunner in a city of run-of-the-mill chain hotels. The Renaissance and newer InterContinental Hotel & Conference Center are its only true competitors. This hotel has seen some improvements in the guest rooms since the last inspection, which has added a pinch of luster to the rooms, though some of the fabrics and carpeting are in fair to poor condition, which is inexcusable in a hotel such as this. To boot, none of the big-city perks such as flat-screen TVs or mp3 docks have made their way into the rooms yet. This Ritz-Carlton shines better than some when it comes to service, but maintenance could still use a big boost.
Elevators clad in rich paneling and expensive Oriental rugs rise to the small sixth-floor lobby. The intimate reception hall showcases antiques, marble floors, Oriental rugs and a superb collection of porcelain. The adjoining lounge features furnishings under sparkling chandeliers
and cove lighting. Tea in the lobby lounge is an afternoon rite. A fireplace and a harpist or pianist encourage relaxation.
The new restaurant, Muse, is in the frontlines of a renovation that is slowly seizing the dust and drably maintained interiors here. It is a lovely light-filled space with a sophisticated urban attitude that will appeal to young executives and mature folk alike. The contemporary American fare is getting good reviews, and service is notable.
The indoor pool, whirlpool, saunas, steam rooms and fitness room provide superb, if limited, workouts. The well-equipped, traditionally designed function space holds 450 people. Among the offerings for groups are the latest in high-tech capabilities and a dedicated staff set to meet all required needs (including a technology butler). The business center 
never closes.
The older accommodations have distinguished period appeal, some with a few new fabrics, but many hold scratched furnishings and aging fabrics that give them a look that is both listless and disheartening. Renovations have begun, but at inspection, none of the accommodations had been completed. For now, all have lovely desks, single armchairs with ottomans and some soft king beds. High-quality reproduction pieces, in need of more varnish, range from butler's tables and armoires to richly crafted bedside tables. Other features include TVs, dual-line phones with voice mail, high-speed Internet access (for a fee), minibars, safes, clock radios, CD players, and irons with ironing boards. Baths of Italian marble come with fluffy towels, robes, elegant toiletries, magnifying mirrors and hair dryers. California King rooms at the end of each hall supply longer beds at standard rates, appealing to the NBA players who often stay here. Premium 
rooms offer concierge service, upgraded amenities, and a lounge for Continental breakfast, tea, sweets and drinks; the elaborate and numerous food presentations here are worth it.
Turndown service arrives nightly. The highly trained and discreet staff works diligently around the clock, as does room service. Smoking is no longer permitted in the public areas or guest rooms.
This Ritz-Carlton is beginning to receive the attention it needs, although it is a slow process. As a result, it is forcing guests paying top dollar to endure substandard facilities. If this were a Holiday Inn, there would be no offense taken, but this hotel has been getting by on its name for far too long.
