Company Overview for Crowne Plaza Hotels & Resorts
Crowne Plaza properties are part of the InterContinental Hotels Group, the world's most global hotel company and the largest by number of rooms. This brand operates in 40 countries and emphasizes well-equipped facilities for meetings and a high-quality sleep experience.
Amenities that guests can expect at a Crowne Plaza hotel include wireless high-speed Internet access in the lobby, a 24-hour business center, concierge service, fine dining, a high-caliber fitness center and a swimming pool. The comfortably appointed guest rooms come with data port and voice mail.
The chain pioneered a program that it calls Sleep Advantage. Some of the program’s features are comfortable new beds, guaranteed wake-up calls, quiet-zone floors, a sleep-inducing CD and relaxation tips. Each room comes with such amenities as an eye mask, earplugs, lavender spray (to promote relaxation), a nightlight and a clip to hold the drapes closed.
Living up to its motto that 'Crowne Plaza Is the Place to Meet,' each hotel has a professional meetings director. The chain also promotes a program that it calls its 2-Hour Response Guarantee. Under its terms, guests who wish to schedule a business meeting at a Crowne Plaza can request a quote and expect a response within two hours. Those who don't get the quote receive a 5% discount or rebate. The chain also offers an itemized accounting of each day's expenditures during the course of a multiday meeting.
The chain's Priority Club loyalty program allows guests to earn points toward merchandise and free stays. It also gives members extended checkout times and complimentary weekday newspapers.