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Planning a Trip?
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12/1/2008 Before Bill Fischer became a celebrity travel agent selling to the rich and famous, he tried his hand at training. He once told me that he believed he understood, like no one before him, how to sell luxury travel, and his first attempt to monetize that knowledge was to set up travel agent seminars offering to teach agents how to sell to the uber-rich. Read More »11/24/2008 The lowest point, no question, was when I arrived in Qatar in April 2004 and noticed that the Arabic-language newspapers in Doha's airport all had a large photo on Page 1 of a man in a black, pointed hood and tunic standing on a small box, his arms held out in a weak-armed crucifixion pose, wires dangling from his hands. Read More »11/17/2008 Christopher Rodrigues has a unique perspective on the credit crunch and its effect on travel. His current job is chairman of VisitBritain. His previous job was CEO of Visa International, the credit/debit card company. Read More »11/10/2008 On Nov. 5 at 6:05 a.m., an email appeared in my inbox from the Travel Industry Association. It contained a statement from CEO Roger Dow alerting the new president-elect that if he needed help stimulating the economy or strengthening America's image abroad, the TIA had a few suggestions. Read More »11/3/2008 You probably know that, in the world of hoteliers, the word key can be used as a synonym for room, and flag can also mean brand. You may have heard a general manager use the word bones to describe a property's basic physical structure. But do you know what hoteliers mean when they talk about compression? Read More »10/27/2008 Good research, said Stan Plog, tells a story. And Plog, who has been conducting surveys and analyzing travel trends since the mid-1960s, perceives a clear plot line in the research he conducted in August for our Travel Industry Survey, a special pull-out section in today's issue. Read More »10/20/2008 Just as the presidential debate began and played out in pantomime on flat-screen TVs in the corners of the room, the industry party seemed to pick up in energy. For the umpteenth time that night, I found myself in a conversation about the economy, but this one was taking an interesting turn. Read More »10/13/2008 Upstairs, Celebrity Cruises President Dan Hanrahan was talking about how cruise ships were usually designed from the top down: The guest experience is created first, then a hull is built underneath it. However, his newest ship, the 2,850-passenger Solstice, was done in reverse order: First, a very fuel-efficient hull was designed, and then the passenger areas were created above the footprint of that hull. Read More »10/6/2008 The day after the stock market plunged nearly 800 points last week, Robert Kirby sat with me in the lobby of a freshly built movie theater, the first of what he hopes will be a chain of 50 luxury cinemas in the U.S. The theater's opening, which had been in the planning for two years, was scheduled for the next night. He projected confidence, but he tapped his finger nervously on a hard drive that contained a digital version of a feature-length film. Read More »9/29/2008 Early last Tuesday morning, John Noel, CEO of Travel Guard, flew to New York from Stevens Point, Wis., a small college town where he had founded his travel insurance company 23 years ago. He sold Travel Guard to AIG in May 2006 but continues to run it, and he was heading to Manhattan to brief his bosses about activity during the eight days that followed AIG's well-publicized meltdown. Read More » |
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